Read what people are saying
Precision Garage Door of Lexington
about Precision Garage Door
has received 4 reviews, averaging 1.00 Stars:
On June 21, 2023 (Wednesday) I had a technician come to check the noise in my garage door when the door goes coming up & down. Nice guy: he oil & Lubed all hinges. but today (Saturday) I still have the same problem! To me is sounds like the panels are 'bumping' together, as the door goes up & down. I thought the total lube job would fix the problem, but no, it is in the panels. Please let me know what can be done. Phone #859-971-0461. Sorry to give only 1 star, but my garage door is not fixed.
- Francisca Hirschfeld
I had a phone conversation with a gentleman before the repairman came out, I specifically said I had 1 spring broken on my door, he gave me a price for the spring. I repeated the price of the spring plus the price of the service call to him and he said yes that’s correct. They come out here and the guy says we have to replace both springs it’s company policy. I said I tried to avoid something like this with a simple call first, so I sent him away. Very poor communication with me, and I really felt deceived and was tried to be taken advantage of. The repairman was very nice and apologized for the mistake of the representative on the phone and said he should have informed me of the policy.
- George Martin
Not happy with the cost for the effort of technician to not resolve the issue.
- Greg Dixon
This afternoon a tech came out to fix our garage- he was very nice and wore his mask and stayed 6 feet away- he gave us 2 options to fix the problems- the 1st one will not really fix the problem and then the 2nd option required us to replace our key pad and indoor button - the total charge was over $200. Not even 6 hours later our garage door randomly started going up and down. I called around 8pm and spoke with Brian who was not very friendly and basically told me that I could pay for an emergency visit this evening- however I’m not sure why I should have to pay for this when I just paid over $200 to have the door fixed. Brian told me in a not so kind voice that a manager would call me back “if they could help” Our garage door is below our bedroom. We can hear the garage door move every time. Also I don’t think it’s very safe for someone’s garage door to randomly go up and down throughout the night. No one ever called and the garage continued to go up and down. I called back again and Brian in an unkind attitude - he seemed put-off. I said it was continuing to happen and no one had called me to help. He didn’t really seem to care. It continued to happen and I called back again and spoke with a female- unfortunately I did not get her name. She was not very kind and seemed put off by us needing help. She said the first available appointment is Thursday- that is 2 days away. We just had someone here today who supposedly fixed the garage door- it’s not fixed- I would think that a company with good customer service would help us immediately.
- Katie & Brian Vieth