Read what people are saying
about Precision Garage Door

We have used Precision a couple times in the past 10 years for garage door repair. 5 star service each time before. They were punctual, respectable and affordable. However, our most recent experience with them was an embarrassment for their company and waste of money. We had our garage door get caught on something coming down and it took off a hinge, a couple rollers came off, guiding cable came off. Wasn’t pretty. Def not a DYI job. So I called Precision Door to come out and as usual, they were on time, in fact early. But that’s where the similarities of past experience ended. The person they sent for repair, Isaac, was not in a van with tools or spare parts, but rather a truck. Not a work truck, filled with tools and parts, just a company branded truck. Kind a weird, but ok. No big deal, right?!? I let him inside and I show him the garage door and about after 15 seconds of looking at it, without even giving a full assessment he says that’s it’s not worth repair and we need to buy a new garage door. Now, I’ve been in sales for over 20 years. Usually there’s some rapport to build with your customer before you get to the point of asking for a sale. There was none, he skipped all that. He has the audacity to say that if he were to repair it, it would cost over $1000. So I consult with my wife we ask him what the alternative is. Instead of showing all the options and actually taking the time to show value, he writes up an estimate for $3,000 for a new garage door and shows a quick color sample of the options. On top of that he hands me a couple of one page brochures that don’t have a lot of information, and says if we want a different design it may add a couple hundred dollars. He let me know that he was the top salesman in the area and that he could get it replaced in a couple of hours. All of this took place in a matter of 10 minutes. I know it probably wasn’t an easy job, but $1,000 for a repair seemed a little excessive. And while a new garage door would be aesthetically pleasing, it’s just not a top priority for us right now. So for them to come out, they charge an $85 service charge. I agree to pay $85 and I let him know that we will think about it. We called another national known company to get a second opinion. They come out, look at the door for 15 seconds and said, “let me get my tools.” In about 10 minutes and $185 later , the garage door was fixed by a competent person. If you want a quick install on a new garage door, Precision Door may be a good option. But they definitely acted in bad faith in providing me with an actual estimate for repair and took $85 for not even doing an honest assessment. They were looking for a quick sale. Guess the sales guy was just looking for lunch money that day. Honestly, call Overhead Door for your repair needs, I know we will in the future.

- Nikita Sutton

Two years ago I had Precision replace the two-car garage door opener at my house with a new, belt-driven, top-of-the-line system with camera, wifi connectivity and all the bells and whistles. Everything included, I paid around $700, which I found very reasonable. When the tenant at my rental property called the other day to tell me that her one-car garage door was not working, it was a no-brainer. I called Precision and scheduled a technician to go take a look. After a few minutes, the tech gave me three options: replacing the system for $1,300, replacing some parts for $1,200, or installing a conversion kit for $624. I understand that prices today are not the prices of two years ago but I have the distinct feeling that I overpaid. The entire job took less than 45 minutes.

- Fernando Garces

I had a gentleman show up about a year ago to give me an estimate which he did and I thought it was a fair estimate and he said that they would order the parts that they needed and it would be a couple weeks and someone would be back in contact and someone would be out to fix it To date I have not heard back from anyone and I’ve called twice to check and they knew nothing about it so my garage door still hasn’t been fixed so I feel not a very reliable company!

- Mike Briley

Very Disappointedd with the service man, did not want to listen just insisted to upsell me stuff that I didn't need!

- Agim Qazimi

On June 21, 2023 (Wednesday) I had a technician come to check the noise in my garage door when the door goes coming up & down. Nice guy: he oil & Lubed all hinges. but today (Saturday) I still have the same problem! To me is sounds like the panels are 'bumping' together, as the door goes up & down. I thought the total lube job would fix the problem, but no, it is in the panels. Please let me know what can be done. Phone #859-971-0461. Sorry to give only 1 star, but my garage door is not fixed.

- Francisca Hirschfeld

I had a phone conversation with a gentleman before the repairman came out, I specifically said I had 1 spring broken on my door, he gave me a price for the spring. I repeated the price of the spring plus the price of the service call to him and he said yes that’s correct. They come out here and the guy says we have to replace both springs it’s company policy. I said I tried to avoid something like this with a simple call first, so I sent him away. Very poor communication with me, and I really felt deceived and was tried to be taken advantage of. The repairman was very nice and apologized for the mistake of the representative on the phone and said he should have informed me of the policy.

- George Martin

Not happy with the cost for the effort of technician to not resolve the issue.

- Greg Dixon

This afternoon a tech came out to fix our garage- he was very nice and wore his mask and stayed 6 feet away- he gave us 2 options to fix the problems- the 1st one will not really fix the problem and then the 2nd option required us to replace our key pad and indoor button - the total charge was over $200. Not even 6 hours later our garage door randomly started going up and down. I called around 8pm and spoke with Brian who was not very friendly and basically told me that I could pay for an emergency visit this evening- however I’m not sure why I should have to pay for this when I just paid over $200 to have the door fixed. Brian told me in a not so kind voice that a manager would call me back “if they could help” Our garage door is below our bedroom. We can hear the garage door move every time. Also I don’t think it’s very safe for someone’s garage door to randomly go up and down throughout the night. No one ever called and the garage continued to go up and down. I called back again and Brian in an unkind attitude - he seemed put-off. I said it was continuing to happen and no one had called me to help. He didn’t really seem to care. It continued to happen and I called back again and spoke with a female- unfortunately I did not get her name. She was not very kind and seemed put off by us needing help. She said the first available appointment is Thursday- that is 2 days away. We just had someone here today who supposedly fixed the garage door- it’s not fixed- I would think that a company with good customer service would help us immediately.

- Katie & Brian Vieth