We have used Precision a couple times in the past 10 years for garage door repair. 5 star service each time before. They were punctual, respectable and affordable. However, our most recent experience with them was an embarrassment for their company and waste of money. We had our garage door get caught on something coming down and it took off a hinge, a couple rollers came off, guiding cable came off. Wasn’t pretty. Def not a DYI job. So I called Precision Door to come out and as usual, they were on time, in fact early. But that’s where the similarities of past experience ended. The person they sent for repair, Isaac, was not in a van with tools or spare parts, but rather a truck. Not a work truck, filled with tools and parts, just a company branded truck. Kind a weird, but ok. No big deal, right?!? I let him inside and I show him the garage door and about after 15 seconds of looking at it, without even giving a full assessment he says that’s it’s not worth repair and we need to buy a new garage door. Now, I’ve been in sales for over 20 years. Usually there’s some rapport to build with your customer before you get to the point of asking for a sale. There was none, he skipped all that. He has the audacity to say that if he were to repair it, it would cost over $1000. So I consult with my wife we ask him what the alternative is. Instead of showing all the options and actually taking the time to show value, he writes up an estimate for $3,000 for a new garage door and shows a quick color sample of the options. On top of that he hands me a couple of one page brochures that don’t have a lot of information, and says if we want a different design it may add a couple hundred dollars. He let me know that he was the top salesman in the area and that he could get it replaced in a couple of hours. All of this took place in a matter of 10 minutes. I know it probably wasn’t an easy job, but $1,000 for a repair seemed a little excessive. And while a new garage door would be aesthetically pleasing, it’s just not a top priority for us right now. So for them to come out, they charge an $85 service charge. I agree to pay $85 and I let him know that we will think about it. We called another national known company to get a second opinion. They come out, look at the door for 15 seconds and said, “let me get my tools.” In about 10 minutes and $185 later , the garage door was fixed by a competent person. If you want a quick install on a new garage door, Precision Door may be a good option. But they definitely acted in bad faith in providing me with an actual estimate for repair and took $85 for not even doing an honest assessment. They were looking for a quick sale. Guess the sales guy was just looking for lunch money that day. Honestly, call Overhead Door for your repair needs, I know we will in the future.

- Nikita Sutton

Spring broke on a Sunday. Called on a Monday (which was a holiday) and still got a tech out on Tuesday for an estimate. Decided to go with a full rebuild since the door was installed almost 20 years ago, but also asked them to please review all the original install when they did it because it popped and cracked a lot when opening and took a lot of force to close. The rebuild was done on Wed but the opener wouldn’t close the door with the new springs installed so scheduled a new opener install for Thur. During that install Daren and Blake found two alignment issues with the original install that was causing the issues I mentioned, and resolved both of them at no additional cost to the estimate (even though they had to spend extra time and hardware on them, and correct someone else’s work). In reality my old 1/2hp opener may have lasted a little longer with the alignment issues resolved, but I had always looked forward to upgrading it to a 3/4hp opener once it failed anyway (since it’s such a big heavy insulated 16’ door). So considering they were able to find and resolved both issues I had concerns with (unrelated to the work they were scheduled for), all while being able to schedule back to back visits to get the job done quickly, I couldn’t be happier with the service and attention I received, their commitment to getting it done quickly and correctly, and with how smooth and quiet it opens and closes now.

- John Wade

Dylan was very knowledgeable and professional

- Ronald Smith

I choose Precision Door because of good reviews. My 23 yr old springs exploded, snaped my cables and disengaged my opener. I called at 5am, reached a live person and was able to get service by noon that day. The two associates were both professional and knowledgeable. The service guy explained my options, and we made a decision. Service was complete by days end and we love our new system. Thank you!!!! I gave 5 stars because of our experience with the Precision team was pleasant, however, they are a bit pricey. :)

- Vince Taylor

Very good service

- Fred Cannoy

Very helpful and professional!

- John Housley

Quality garage doors, and equally, quality service as needed. It is easy to book an appointment, and the techs have always been friendly, courteous and knowledgeable. I am happy that I chose Precision Door for my garage door and their continuing professional service calls.

- Jeanne Pedicini

Quick service, did a great job and found issues I didn't even know about

- Cody Devin

Hello I selected Precision Door Service for my garage door needs based on other exemplary reviews and the fact they are a locally owned company. The technician arrived and presented me with multiple options from some minor service repairs to a major overhaul and even a replacement option. There were no pressure tactics and the technician was happy to take whatever option I choose. We are choosing replacement as we were strongly considering replacing it anyway due to approximate 90% on average ROI. They even already have use scheduled for next week.

- Charles James

Mr Smoot was the technician that basically replaced everything pertaining to my garage door. His work ethic was first class. He explained everything that he was doing in great detail and his patience and kindness was much appreciated. Great customer service. Thank You, West

- Rick West

Good customer service

- Pastor James (ADELEKE ADEKUNLE)

I have used precision for years!

- Karen Kinman

Isaac was our service provider, and he did a great job. Called before the scheduled appointment and got to my house early. He explained the issue and offered three levels of pricing to address our repair. We chose the long-term repair and feel that we got the best deal for our money. This was all completed on a Sunday afternoon. Thank you, Isaac.

- Tyrone Tyra

Two years ago I had Precision replace the two-car garage door opener at my house with a new, belt-driven, top-of-the-line system with camera, wifi connectivity and all the bells and whistles. Everything included, I paid around $700, which I found very reasonable. When the tenant at my rental property called the other day to tell me that her one-car garage door was not working, it was a no-brainer. I called Precision and scheduled a technician to go take a look. After a few minutes, the tech gave me three options: replacing the system for $1,300, replacing some parts for $1,200, or installing a conversion kit for $624. I understand that prices today are not the prices of two years ago but I have the distinct feeling that I overpaid. The entire job took less than 45 minutes.

- Fernando Garces

Same day service, provided repair cost options, accurate repair time estimate, service technician (Isaac S) was excellent.

- Dennis Witajewski

Precision door service saved our week! Our garage door spring broke this afternoon at 4PM(Super Bowl Sunday) I called Precision Door and they had a technician at our house within less than 2 hours later. The technician was prompt, professional and efficient. He had our spring replaced and garage door working properly by the time the Super Bowl started. Thank you Precison Door Service!!

- Richard Crawford

You met all requirements I had. The technician was very kind and courteous and responsive to our needs. I would recommend them to anyone else. He even left me quotes for updated services for later on, and I will notify you when I’m ready to do such.

- Ken Rowand

I came home one evening and my garage door only opened about 2.5 ft. I called Precision Door and they sent someone out first thing the next morning. Bad news, I needed a new motor since it was 22 yrs old. Luckily it was installed the next day. The service has always been great, the servicemen have always been very professional. I highly recommend this company.

- Susie Knouff

Precision installed the door and I have always come back to them for service. My tech contacted me and was able to come an hour earlier which was great. He was friendly and courteous and he serviced the door and got it closing again. Great service at a fair price. I will continue to use you in the future. Thanks so much. Sincerely, Martha Brough

- Martha Brough

Excellent job

- Bud & Sherry McClurg

I called Precision Friday afternoon and expected a response sometime Monday at the earliest. The tech arrived around 3:00 p.m. Friday and was done is less than two hours.

- Donald Allen Thornton

Precision Garage Door responded promptly to my request for service. The technician arrived on-time and resolved my problem quickly and efficiently.

- Doug Damm

Attention to detail and great service

- Laurette Durick

This was our 3rd time using Precision for a repair on our garage door. Everyone we’ve come in contact with is very professional and courteous. Thanks again Precision!

- Mike Wheatley

Quick response!Thorough and efficient service.

- Don Falace

Isaac was very professional, clean and expedient. I did notice after he completed the repair and I closed the door that the very last cycle seems like the arm that attaches to the track was very upright and seems like the last couple of inches forced a surge of down force. I seem to remember that arm having a bit more angle. May need an adjustment? Again though, overall very happy to have peace of mind from a professionally serviced door! Thank you

- Mark Hanks

We chose Precision mostly because of the good reviews. They fit us into their schedule right away, communicated with us to let us know when they left and would be arriving. Cost was reasonable. Isaac was friendly and professional, did a great job and did it quickly!

- Steve Butler

I had seen on Facebook where many people had used Precision Door Service and were very satisfied with their service. I was getting ready to go shopping and we realized we had a broken garage door spring. I realized it was Veterans Day, but called anyway. The technician, Isaac came out quickly replaced both springs. He was very professional, friendly and knowledgeable of what he was doing. The cost was very reasonable. We certainly appreciate our service from Precision Door Service.

- Raymond or Charlotte Rice

Isaac came the same day I called. He was polite & professional & went right to work to diagnose the problem & do the repairs. I would definitely this company!

- Linda Tibbs

Our garage door spring broke the night before. I had seen the advertisement on TV about same day repair (with all parts stocked on their van) from Precision Garage Door Service. I booked an appointment the next day through their on-line portal. Really easy to schedule. I received a text confirmation and follow-up texts the next day even included a picture of the technician. Isaac Smoot arrived on time and provided several options/estimates. He did a great job and it took less than 2 hours to repair, replace (springs, rollers and cables) and clean up. The equipment on the garage door was probably over 30 years old. I appreciate the 10-yr. warranty. I would highly recommend Precision Garage Door Service for any repairs.

- C Ferguson