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Steve
Tech ID#: 1
Reviews: 56
Average: 4.96 stars

Steve

Owners
Steve has received 56 reviews, averaging:
1 2 3 4 5

Steve's Bio:

Steve has owned Precision Door Service in Lexington since 2002. He stills plays an active part as owner and service technician. Thank you to all our loyal customers in central Kentucky. We really appreciate your business.
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great company to work with. Lots of style and color options and hard working installers. The finished door looks great with, runs smooth and quiet and love the wifi enabled setup. They worked hard to make sure I was happy with everything. Highly Recommend.
Tarik & Cheri
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

This company is so easy to get in touch with and they respond to the issue so quickly. Thank you Precision Door
Jack Woodruff
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very pleased with the professionalism. We had one minor issue in the beginning, but it was quickly rectified. Quality product.
Tami Kelder
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Steve is amazing and never disappoints! When called, he comes prepared and ready to fix the problem or offer an immediate solution. We have been a customer for many years and will continue to be. Thank you for taking good care of our needs!
Bobby Simpson
Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

A friend recommended Steve Trotter.very professional.
Melanie Day
A Response from: Theresa

Thanks - we appreciate your feedback!

Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Third or fourth time I’ve needed work on my garage door and opener over the years. Met a nice young man, Anthony, on the first visit. He’s new, and did all he could, so had Steve, the owner, come back to finish up. Steve is personable, patient and VERY knowledgeable. And I think their prices are reasonable. Can’t imagine calling anybody else for my garage door repairs. Keep up the good work and great service guys! Thanks!
Robert
Service Provided:
Garage Door Opener Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Prompt and great service and products
Joe & Jessica Dodgen
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very professional in installation and service call. Above and beyond my expectations. Great job Steve and staff for a job well done at both my home and my in-laws.
Randy Hutchinson
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Had a problem with my newly installed door. Nathan came back 2 days later. Worked on the door for an hour, couldn't solve the problem however is coming back in the next day or 2 to hopefully resolve the issue. Can't ask for more hands on service than this. Pleased with precision door and Nathan.
Mike Wiles
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Always speedy, courteous and competent- always attentive to detail. Highly recommend this group!
Jonathan Sickman
A Response from: Theresa

Thanks for your feedback and recommendation. We appreciate both very much!

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Does good work and stands behind their product and service. Very pleased with my garage door
Janice Erwin
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I give this company 5 star for there service
Ziyad Saddeeq
A Response from: Theresa

Thank you for your review! We appreciate it very much!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was very pleased with Steve's work. he installed a new exterior garage door opener on the outside of my garage door. He checked the opener and all was fine. Precision guys are always very professional, very polite, very nice, and always very helpful and informative! Will continue to be a very happy customer!
Karen May
Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great service! Arrived right on time and repair took no longer than 30 minutes. Steve is a great technician and was quite personable. Highly recommend!
Ted Renaker
A Response from: Theresa

Thanks for your recommendation! We really appreciate your business.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The service was superb and the guys were really fast. I would definitely recommend them to my friends and neighbors.
Candace Woods
A Response from: Theresa

Thanks for your recommendation! We really appreciate your feedback.

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

It was just a routine repair that I had planned on doing myself. Steve delivered the part I ordered and when I asked if it was difficult to do myself he said "Not with 2 people. Want some help?". Just like that Steve gets his tools and starts without another word... In 10 minutes we're done and he begins to inspect our aging opener. He never tries to sell us a new one but notices the bottom of the door doesn't align. It never did... but Steve gets to work and meticulously gets the door better aligned than it had ever been. Never asked for a dollar. That's precision... That's our new Garage Door Company.
Charissa Haffner
A Response from: Theresa

Thanks so much for sharing your experience with Steve. We take pride in providing excellent customer service. We appreciate your review!

Service Provided:
Garage Door Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Steve took care of the problem we needed on our garage door the brace he put on my garage door took care of the problem for now an we will be getting a nrw door here soon thank u
Dominic & tish Lewis
A Response from: Theresa

We appreciate your feedback. We are glad Steve was able to help you out! Thanks!

Service Provided:
Garage Door Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had a spring break two days before Christmas. Called precision and scheduled for the next day. Service tech was timely, polite, did quick work and the door is operating perfectly. Nice work!
Preston
A Response from: Theresa

Thanks for your review. We appreciate your compliments for the technician!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Love my new garage door! Steve made the whole process of choosing the right model, super insulated in this case, and the best color and design super easy. He is very knowledgeable and dependable. I chose Precision because I appreciated his coming out one night last winter to repair the old door. You just can't beat that kind of servce.
Rebecca King
A Response from: Theresa

Thanks for your review! We take pride in providing excellent customer service and quality products. We really appreciate your business!

Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Quick sameday service on a Sunday. No extra charge. Very professional, explained everything and provided great service at a reasonable price. Very satisfied and would recommend to anyone.
Reed Terhune
A Response from: Theresa

We are glad to hear that you are very satisfied with our services! We appreciate your review and your recommendation.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Have used them 3 times This time for broken spring always on time Very professional & courteous
Terry Weber
A Response from: Theresa

Thanks for your review. We appreciate your business and your loyalty!

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Steve is great to work with. He has done work for me for more than 15 years and the products are all still operational and in good condition
Dean Henricksen
A Response from: Theresa

Thank you for your review - we appreciate your business!

Service Provided:
Garage Door Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Professional efficient knowledgeable
Cheryl Nelson
A Response from: Theresa

Thank you for your review. We appreciate it very much!

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Steve was on time, and very professional. Work was completed in a rimely manner. I had another compnay give me an estimate and Precision was $400 less.
Glenn Dougherty
A Response from: Theresa

Thanks for your review and business- We appreciate it very much!

Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had a garage door with broken spring on a Sunday morning and Precision came out in about an hour and fixed it and no extra charge for a Sunday service call. Very professional service and a job well done! We are very satisfied!
Gary Snyder
A Response from: Theresa

So glad to hear about your experience with us. Thanks for your review!

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Veryi impressed with the look of the door and workmanship. The door has really made a difference in the look of my home and will increase the value. Steve did a wonderful job putting the door in and looks very nice. Also, the gentleman he recommended to do the trim work did an excellent job. Would highly recommend Precision
Janice Erwin
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision Doors is quick to respond our needs as a community. They have always been super friendly and usually have anything we require in stock. Great work!!
Kevin or greg Jones
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Our new garage doors from Precision Overhead Garage Door Service are beautiful !! They changed the look of our house in a great way ! The garage is warmer, lighter and safer. Thanks Steve and crew !!!
Dortha Miller
A Response from: Steve

Thanks for your review. We are thrilled that you are happy with our work.

Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

On time, had on the truck what I needed to be fixed that day, polite and professional. Absolutely love the new opener and roller wheels as would not think had same loud door as before. Best service I have reserved from a service provider like this in a long time. Thank you.
Bill Garrett
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I like the new door and jack shaft operator, it's quick and quite. I was happy with the price and it was very competitive and I felt a better value then the other quotes I received. The guys that installed it were knowledgeable, friendly and I had confidence in their abilities to install the door correctly. My only complaint would be in the finish work. When they were removing the old door they put a 6" dent and scratch in the flashing around the door and didn't address fixing it. When I asked if they were going to fix it my answer was "we don't have paint to match it". I was very happy with the job up until this point. I had taken the time to remove the flashing prior to the new door being installed to repairing a sagging header, bowing and dents in the flashing to help with the overall appearance of the house but now although I have a good looking new door I have a large scratch in the frame. Along with that but not as important is they didn't clean the greasy hand prints off the door from the installation or inspect the door and touch up any scratches. These things may be minor but they are the difference between an ok job and a great job, which can make all the difference in todays competitive market.
robert schneider
A Response from: Steve

Thanks for the feedback. I do apologize for the mistakes that were made. I am glad that I was able to return and take care of the problems. Thank you for your business. Best regards, Steve Trotter

Service Provided:
Install Garage Doors
Product:
Garage Doors
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