I just searched the internet for garage door repair. I initially called Overhead Door in Lexington, but had to leave a message. I then called Precision and scheduled service. When the technician arrived I discovered that I had misunderstood the phone quote, but that was on me. I was satisfied with the repair, but not the cost which was $85 for the service call and $150 for the repair. As luck would have it, Overhead Door called me back the next day. I discovered their service fee for me would have been $55 and the repair would have been $110 per hour with a minimum one hour, which in my case was all that was needed, for a total of $165. In addition I was told that if I replaced the spring they would only replace it with a two spring system, and my door only has one. Overhead Door said if I wanted to stay with one spring that was an option which would save me a significant amount of money. I'm 70 years old, retired, divorced, single income, so every dollar counts. Have you ever made a purchase and discovered the very next day you could have saved a significant amount of money? You know that sick feeling!! If Precision reads this and wants to do the right thing they could reimburse me the $70 I feel I overpaid, otherwise buyer beware!!!!

- Bobby Watts

Justin was very friendly, super helpful, and got the job done quickly and professionally. I'm very pleased with the completed project. Thank you so much!

- Christina Murphy

Called at 10:17 a Justin was here by 11:30 a gone by 12:30. He was very good at his job an I appreciated all the things he done that I had not noticed. I highly recommend Precision Garage repair.

- Lloyd Creech

On March 11, Justin Byers did an excellent job installing a new garage door opener for us. He was courteous and professional explaining cost and time needed to do the job. When he was finished, he cleaned up all materials and took the old opener with him. I would highly recommend this company for the quality of their product and their excellent customer service.

- Tim Hughes

Once again we found ourselves needing service to our garage door. We called first thing Saturday morning and Justin showed up a few hours later and fixed our problem very quickly and professionally. Everyone that was involved was very kind and courteous. Thanks once again for coming to our rescue.

- Troy Hatfield

They go above and beyond.

- Glenn Royalty

I lost my garage door opener so I called Precision as they had replaced my garage doors several years ago. I called on Friday and had an appointment on Tuesday. Justin Byers, the technician was very nice, profession, and efficient. This is a great company!!

- Vera Banks

Did exactly as they said they would do no drama. No mistakes, no mess, no up charges. All is good, very good job.

- Tim Sanders

Justin was very polite and professional. He had me going very quickly

- Mike Ashley

Steve Trotter did an excellent job on our garage door. He met all expectations! He solved the problem! He was courteous and professional in every facet of the visit! He is a great credit to Precision Door Service and an outstanding young man!! Precision had worked on my door years ago and I had the contact info by my garage door opener. The mane Precision was the advertisement in itself. You all are lucky to have the Trotters on your team!!

- Roland Hudson

Had problem with my garage door would not close. I Scheduled a service call for the next day. The technician was here on time but I had to have a new opener put in and he was here the next day to install on time. Great service and I am very satisfied with the technician and I would rate him a 10plus.

- Bob and Naomi Witt

Justin was great. Timely, professional and knowledgeable. I'll definitely be using this company again for all my future garage door needs.

- Cara Nelson

Super service, from scheduling to repair to billing the entire process couldn’t have been easier. I appreciated Justin explaining each step of the repair, just hours after I called! Thank you so much!

- Nancy Fessler

Justin did an excellent job explaining what was needed and taking care of the issue. Thanks so much Justin.

- Joseph Glancy

I received a mailer in the mail & after not receiving a call back from another garage door repair place, I thought the timing was just right. Weekend hours at no xtra charge was a huge bonus for me. Justin was great. Arrived when he said he would & although I know my garage door is on its last leg, he extended its life for a little bit longer.

- Lisa Steele

Wonderful service. Person who took my call was very helpful scheduling for the same day. The service tech Justin was professional and knowledgeable and explained what is needed to be done for my garage door. He completed the job in no time. We were very pleased with the whole experience.

- Nadine Safa

Fantastic service, quick response time, knowledgeable, polite, highly recommend!!

- Nicole Gates

I was insulted by how much this company charges for extention cables purchased from Lowe's. The technician did not have the cables my garage used and ran to my local Lowe's to purchase. I checked their website after receiving the itemized invoice from your company and the mark up was astounding! $90 for cables that run as low as $9 and as high as $31???? The labor wasn't very long but and my technician Justin was very personable and knowledgeable. However I cannot recommend this company knowing how they over charge for parts picked up at a local hardware store.

- Stephanie Smith

What an amazing experience! Blake was super helpful in coming out to assess my garage door and explain options. He was incredibly personable, professional and genuinely concerned about making sure I was taken care of - very patient. I can't say enough about Blake. Whenever I called Precision Door - a REAL person always answered the phone and offered superior customer service. Justin was equally as impressive - he showed up on time, got right to work and did a fabulous job installing my new garage door motor/rails. WOW - was he focused on customer service - incredibly friendly and a VERY hard worker. I can't say enough about my experience with the personnel at Precision Door and their services - I wouldn't call anyone else!

- Betty Taylor

Easy to work with. Very convenient and very quick response. Quality work with friendly attitude. Will definitely use again.

- Paul Coakley

I found their references were very good and I have to agree. They were very understanding of my situation and the urgency of getting my garage door back up and running.

- Kyle Broujerdy

Justin was one of the best service technicians I have ever dealt with. He was professional, courteous, and prompt. I was totally satisfied with his work. I will use Precision for all my overhead door needs.

- Lee Pruitt

Justin checked the door and parts and explained what needed fixed and he fixed it. Very courteous and professional gentleman.

- Jerald Lanverth

I have used your services before. Job well done. On time and very professional.

- Doug Smart

The whole process of making a reservation for a Saturday emergency repair was painless. We were fully informed of the status of the booking, the identity of the technician and when to expect him to arrive. Job was done efficiently by a very personable technician.

- Colin Fisher

I really appreciate your prompt response and the technician was very nice and very knowledgeable.

- Paula Harrison

Great service. Justin explained the problem and quickly resolved my issue. Thanks

- Jerry Miller

Justin was both professional and super efficient. He readily answered my questions and concerns. Could not be more pleased. I would highly recommend your company.

- joe Blackburn

Justin did a great job for me. He arrived on time, greeted me with a smile and went to work. He reviewed all the issues with the garage door failure and told me of the options and costs to make necessary repairs. Once I decided what option to take, Justin went to work. He repaired the door within the time he thought it would take. When completed he reviewed all details of the repair job and sent me an invoice copy via email. I will certainly use Preciision Door Service in the future.

- Steve Gallup

Excellent service and came the next day. Justin was knowledgeable answered all the questions I threw at him. Replaced the springs and was reasonably priced. Would definitely recommend this Company without hesitation.

- Larry Foster